Hi! You may place your order simply adding products to your cart and filling up every shipping details needed + payment for your desired products to arrive at your doorstep!
How long will it take for my order to arrive?
Orders usually arrive at this time frame:
Metro Manila: 2-3 days
Luzon: 3-5 days
Visayas and Mindanao 5-7 days
For international orders, it will depend on your country and your chosen courier! Estimated delivery date will appear upon placing an order.
How much is the shipping fee?
Shipping fee varies for every location. You may check the shipping fee of your location upon placing an order in our website.
Why is there a delay on delivery?
We apologize for any delay that may arise during the shipping process. High volume orders may arise that can cause delays during shipment or delivery process may have slight delays due to bad weather. Rest assured that we will ship all orders as soon as possible following our first-in first-out policy (FIFO).
Do you delivery nationwide?
Yes we do! Kahit saang lupalop ka ng Pilipinas, we can deliver to your doorstep.
Do you deliver worldwide?
Yes we do! We have our partner, MyKartero to give you the best courier options.
Do you do same day delivery?
Yes we do, nationwide! You can access the form HERE, we do same day delivery via your chosen courier.
Can I change my order?
Hi! Unfortunately changing of orders will not be possible. We ship according to what order is placed.
Can I cancel my order?
Yes you can cancel your order as long as it is not yet processed for a scheduled shipping. Once it is processed, cancelling of order will not be possible.
How can I know which color will work for my hair?
You can check our hair guide HERE to know what color will work on your hair!
What colors work on black hair?
Hi! Hot Chili, Cherry Bloom, Ube Grapes and Pinkberry can add TINT on black hair. Take note that black hair refers to natural black hair with brown hue visible under the sun.
Check your hair first if it has a brown tint under the sun! If it does, the color we mentioned will add TINT which will be visible under the sun as well! The tint typically stays on for 3-7 days, depending on your hair care.
If your hair is jet black, no colors will work unless you pre-lighten it with our charcoal bleach set.
What colors work on brown hair?
Hi! Hot Chili, Cherry Bloom, Ube Grapes and Pinkberry work on brown hair.
How long does does your hair color last?
For bleached hair: 4-6 weeks
Exception: smokey gray, hash brown, sakura pink, strawberri, electric green. These shades last for 2-4 weeks on level 10 bleached hair.
For brown hair: 3-4 weeks
For black hair: 3-7 days
Note: Our hair colors may last longer or fade faster depending on your hair care routine
How to make the colors last longer?
You can shop our hair care products HERE to give you the best option to preserve your hair color!
Is it safe for kids under 10 years old?
Yes! Under strict supervision of parents and/or guardians. If you will use bleach, only do it near the ends and away from the roots.
Do you mix the hair color with oxidizer?
Nooo! Mixing our hair colors with oxidizer will not only damage your hair, it will also ruin the possible outcome and best result that the product can give!
You dont mix our hair colors with a developer because it is conditioner based.
Can lactating and pregnant moms use hair color?
Hi mum! Lactating and pregnant moms can use our hair colors. But if you’re hesitant, you can always seek for advise with your trusted OB!
Note: Bleach is not advisable for pregnant and lactating moms.
